To order, select your items, fill out the online form with your information (name, address, email, etc.), then validate your order by following the steps to payment.

Your order confirmation will be sent to you by email (or sometimes by phone or mail depending on the case) after payment has been validated.

Before payment, you can simply cancel the order by not completing the payment. After payment, you can exercise your right of withdrawal within 14 days of delivery. If you wish to modify an order that has not yet been shipped, please contact us via the contact page.

Shipping costs are in addition to the product price. You will see them before finalizing your order. They depend on the weight of your order and the destination country.

Dear Charlotte delivers throughout the European Union and worldwide. For countries outside the EU, import taxes or duties may apply upon receipt.

You have 14 days to exercise your right of withdrawal after receipt. Products must be returned in perfect condition and in their original packaging. Return shipping costs are your responsibility.

You have 14 days to exercise your right of withdrawal after receipt. Products must be returned in perfect condition and in their original packaging. Return shipping costs are your responsibility.

Any anomaly must be noted in the form of handwritten reservations on the carrier's delivery slip and communicated to Dear Charlotte.

Yes. The data is transmitted securely and is not disclosed to third parties. You can exercise your rights of access, rectification, or objection in accordance with the French Data Protection Act (Loi Informatique et Libertés).

No, it's not mandatory. However, it's highly recommended: creating an account allows you to view your order history, update your addresses, and more easily track your package. You'll also be kept up-to-date on new products and special events.

Absolutely not. We never have access to this information. It is entirely managed by Shopify. Your data is completely secure.

The dimensions of most of our jewelry are listed on the product pages, and the vast majority of our rings are adjustable. If you have any questions, please don't hesitate to contact us through the contact page.

Delivery times vary depending on the product ordered: most orders are shipped within 24 to 48 business hours. These times are estimates and may change depending on material availability, order volume, or destination. You will, of course, be notified in case of any delays. For any questions regarding the estimated delivery date, our customer service team is available to assist you.

Orders are generally prepared and shipped within 24 to 48 hours of confirmation. Once your package has been shipped, you will receive an email containing a tracking number, allowing you to track your order directly on the carrier's website.

You can contact customer service by email at contact@dearcharlotteshop.com